You have the ability to create investigation process for different category's and their severity level. You can create these by going to the Settings and into Investigation Processes (only wallet administrators have access to this).
Here is where you will manage any investigation processes and create a new one by selecting + Create a process.
You will then be required to give the process a name and description as well as selecting if you want the process to create a timeline of events and to enable the root cause analysis.
You will then select an issue category (these are configurable within the settings) and then the severity level. You can create as many different rules as you like with the same process.
Then you create your stages giving each stage a title and checklist items. You can create as many different checklists items under one stage and as many stages as you like.
Article is closed for comments.