At the bottom of the completed report, there is an actions log area (A). Here you can record any notes or actions that have been completed or are required to resolve the issue. To progress a report, press the “Add New Action / Update Status”
Actions Log Area
In the action modal, there is a select option (B) for what status the report should be held at with the noted action. You can progress through these states as needed until the report can be marked as closed.
Report Status Options